Services
Customer support
Find out more about our Customer Support service.
Our Customer Support team offers a high quality, responsive and expert service for software installations. It is backed up by professional, attentive support and a dedicated, interactive customer area.
A team that listens, customer service at the heart of quality
As part of its commitment to customer satisfaction, DIGITECH emphasizes a key differentiator: its Customer Support.
With a staff of around ten, our customer service department provides a comprehensive response to our customers’ needs, ensuring optimum quality of service.
Customer assistance (Hotline) – Responsiveness and expertise
Our customer support team is available non-stop from 9:00 a.m. to 6:00 p.m., Monday to Friday, and can be reached by telephone on
04 95 06 94 18 and by e-mail
hotline@digitech.fr.
Our dedicated team guarantees personalized follow-up of requests, thanks to a high-performance request management tool. Made up of industry specialists, it reacts in real time to solve any problem, whether related to the use of our software packages, installation, update procedures, or possible malfunctions.
Espace Clients – A Secure Portal for Autonomous Management
The Customer Area offers secure access to a dedicated extranet, giving users complete control over incident management and tracking. What’s more, users can download the latest updates and documents specific to the use of each software. This platform offers customers total autonomy, reinforcing the transparency and ease of use of our solutions.
All our services
Integration
Change management
Training
